Ella Baché Serenity Skin & Body Care

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1.1 Hallas Trading Company Pty Limited ("Hallas") manufactures, markets and distributes cosmetic products. Since circa 1954 it has primarily been engaged in manufacturing and distributing Ella Baché products through Ella Baché salons in Australia and New Zealand, which it does under Licence from Ella Baché Inc. and others.

Contacting Hallas

1.2 Hallas Trading Company Pty Limited's contact details are as follows:

Address: 2 Lambs Road, ARTARMON NSW 2064 Mail: Locked Bag 1360, ARTARMON NSW 1570
Telephone: (02) 9432 5000 Facsimile: (02) 9439 6267
Email: info@ellabache.com.au
Website: http://www.ellabache.com.au
Contact: Privacy Compliance Officer: Mike Warren



2.1 Hallas is bound by the Privacy Act 1988 and the National Privacy Principles and deals with personal information in accordance with such principles. This Privacy Policy has been established in accordance with National Privacy Principle 5.1.

2.2 The National Privacy Principles can be obtained through the website of the office of the Federal Privacy Commissioner (http://www.privacy.gov.au)


What It Is Used For From salon owners, information such as name, address of salon, telephone number, facsimile number, account details, contract information and confidential business information.

  1. day to day business communications with salons
  2. providing salon assistance· arranging meetings and conferences
  3. maintaining account records
  4. providing salon contact details to members of the public

From the community, information such as names, contact details and email addresses of members of the public who contact Hallas with request for information or feedback

To respond to those requests To provide newsletters and marketing information to members of the public including the provision of ELLA enewsletters, virtual salons enewsletters and David Jones virtual stores enewsletters. From other third parties such as contractors who provide services to Hallas. * To communicate and correspond with such persons.


Use and Disclosure of Information

4.1 We may use personal information collected from you for the purpose of providing you with direct marketing material and information upon your registering your details with us. However if you wish to cease receiving any such information you may let us know either by e-mail or by mail and your request will be actioned within 5 working days.

4.2 Personal information may be disclosed to external contractors but only to enable us to provide services to you. Such contractors will be required to adopt and adhere to our Privacy Policy.

4.3 Consistent with National Privacy Principle 2, Hallas will only use or disclose personal information about an individual for a purpose other than the primary purpose of collection (a secondary purpose) if:

  1. The secondary purpose is related to the primary purpose of collection;
  2. You would reasonably expect us to use or disclose the information for the secondary purpose;
  3. You have consented to the use or disclosure;
  4. The use or disclosure is permitted or required under the law;
  5. We reasonably believe on health or public safety grounds that the information should be used for another purpose.
  6. It is otherwise permitted under the National Privacy Principles.

Manner of collection

4.4 Hallas receives personal information from salons and other third parties through direct communications with such persons in the normal course of business. Hallas may collect personal information about individuals from third parties but will only do so in accordance with the National Privacy Principles.

Information collected on visiting our website

4.5 When you look at this website, a record is made of your visit and for the purpose of analysing and evaluating the performance and operation of our website, the following information is logged:

  1. Your IP address;
  2. The date and time of your visit to the site;
  3. The pages you accessed and documents downloaded;
  4. The previous site you have visited;
  5. The type of browser you are using

How Hallas uses cookies

4.6 A "Cookie" is a small text file which is placed on your computer by webpage servers. The purpose of a cookie is to help analyse web traffic and may let the website know when you visit a particular site. Cookies allow a web application to respond to you as an individual. They can record information about your visit to the site, allowing it to remember you next time you visit and provide any relevant information to you. Cookies are also used to enhance the secure use of websites.

4.7 Cookies can be stored in your hard drive ("persistent cookies") or in memory ("session cookies"). A persistent cookie is a cookie which will enable a continuing record to be kept of your visits to the website. A session cookie is a cookie which is a transient cookie and tracks your visits for a website session only.

4.8 Hallas only uses session cookies to identify which pages of the website are being used for a website session only. Upon closing your browser the session cookie set by this website is destroyed and no personal information is maintained. Hallas does not make any attempt to identify users or their general browsing activities.

Data quality

4.9 Consistent with National Privacy Principle 3, Hallas is committed to ensuring that personal information collected by Hallas remains accurate, complete and up to date. In pursuit of this goal, Hallas provides via its website, a facility for authorised users to update relevant personal details.

Storage and data protection

4.10 Personal information is contained both in hard copy and electronic format within the offices of Hallas. Personal information stored electronically is maintained in a secure environment.

4.11 The above records are only accessible to personnel of Hallas who require access to enable them to perform their duties. All personnel have signed Privacy and Confidentiality Agreements binding them to comply with the National Privacy Principles.

Destruction of records

4.12 Hallas will destroy records relating to personal information when such information is no longer necessary to be retained within Hallas' records. Personal information will be destroyed by shredding or other secure process.


4.13 Consistent with National Privacy Principle 5.2, Hallas will upon request, inform a person generally about what information it holds concerning that person and for what purpose such information is held. With respect to gaining access to or correction of records, please see paragraph 4.14 ("Access to records")

Access to records

4.14 Individuals may access personal information by writing to the Privacy Compliance Officer of Hallas. No reasons have to be provided for seeking access. Where Hallas holds information to which a person is entitled to access, it will endeavour to provide a suitable range of choices as to how access may be given.

4.15 If a person believes that information held by Hallas is incorrect, incomplete or inaccurate they may request amendment of that personal information. Hallas will consider if the information requires amendment. If Hallas does not agree that there is any ground for amendment it will, if the person seeking the amendment requires, place with that person's personal information, a statement from that person as to why the information is not accurate or up to date.


5.1 Hallas is committed to providing those persons whose personal information it holds, a fair and responsible system for the handling of complaints concerning the collection, accuracy or disclosure of personal information.

5.2 Hallas has a designated officer (the "Privacy Compliance Officer") whose role includes dealing with complaints, concerns or queries that individuals may have with respect to personal information held by Hallas. Should you have any issues concerning your personal information, those complaints should be addressed to the Privacy Compliance Officer of Hallas (at the address referred to in paragraph 1.2 of this Policy).

5.3 The Privacy Compliance Officer is empowered to deal with all such complaints as expeditiously as possible through Hallas' complaints handling process. However, if you feel that we have not adequately dealt with your concerns you may refer the matter to the

Office of the Federal Privacy Commissioner at:
Address: Postal: GPO Box 5218, Sydney NSW 1042
Telephone: 1300 363 992
Facsimile: (02) 9284 9666
E-mail: privacy@privacy.gov.au




Copyright © Hallas Trading Company Pty Limited 2002 All rights reserved